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🐾
Getting Started
Everything you need to know before your pup's first visit — vaccines, requirements, hours, and how to book.
1
Before You Book
Please make sure your pet has up-to-date vaccination records.
🐶 Dogs must have
- Rabies
- Parvo & Distemper (DHPP)
- Puppies under 12 months: clear fecal test (including giardia)
🐱 Cats must have
- Rabies
- FVRCP
- Must be at least 4 months old
📌We accept titer tests for Parvo & Distemper with a vet note.
2
Spay / Neuter Requirements
- Male dogs: must be neutered by 8 months
- Female dogs: must be spayed by 12 months
- We do not accept females in heat
This helps keep all dogs safe in group play.
3
Health & Safety Requirements
- All pets must be flea- and tick-free
- Pets should be on a preventative program
- If fleas are found, a flea bath will be required $20
We may contact you if your pet shows signs of illness or injury.
4
Temperament Test
All dogs must pass a temperament evaluation for social daycare or boarding.
- Required for social daycare & social boarding
- Private boarding may not require a test
- Dogs not here in the last 6 months may need a re-evaluation or 1–2 daycare days before boarding
5
Visiting the Facility
You're welcome to stop by and view the facility through our windows and chat with staff.
- Weekends are best
- We do not offer back-of-house tours for safety
- Video tours of our facility are available on the bottom of our home page
6
How to Get Started
Set up your account
- Register on our website
- Sign required agreements
- Upload vaccination records
- Text us so we can review your account
To book
- Go to “Register / Book”
- Select “First Day / Daycare / Boarding / Classes”
- Schedule your first visit (drop-off by 10 AM)
📌If you get an error when booking, text us and we'll help.
7
Daycare Hours
| Monday – Friday | 7:00 AM – 7:00 PM |
| Saturday – Sunday | 8:00 AM – 6:00 PM |
📌Check-in required by 12:00 PM or a fee will incur.
8
What to Bring
Daycare
- Food optional (we recommend feeding at home)
- Your dog on leash
Overnight stays
- Your dog's food
- Any medications
We provide bedding and bowls. Toys and blankets are optional for private boarding only.
📌Food/salmon kibble provided by us, if needed: $5 per meal
9
Overnight Boarding
- Staff on site 24/7
- Dogs sleep in supervised play areas or private suites
- Social boarding requires temperament approval
Private boarding guests receive
- 3 daily potty breaks
- Optional add-on enrichment services
10
Optional Add-Ons
- Walks & enrichment sessions (15–30 min)
- Outside potty time (10–15 min)
- Training sessions (Monday and Thursday)
- Grooming services (appointment required)
11
Safety Notes
- Minor scratches can occur during play
- We supervise all group interactions closely
- Emergency contacts must be current
- Dogs showing illness may be sent home for safety
12
Drop-Off & Pick-Up
Lobby hours
| Mon – Fri | 7 AM – 7 PM |
| Sat – Sun | 8 AM – 6 PM |
📌All dogs must check in by 12 PM or a fee will incur.
- Early drop-off / late pick-up: $25 (by approval only)
- Grace period: 1 minute after closing
- Late pickup after grace period may become an overnight stay
13
Cancellation Policy
- Daycare / Grooming: $25 fee for same-day cancel or no-show
- Boarding: 1-night charge for same-day cancel or no-show
Dog day care, puppy socialization, boarding, training, grooming & enrichment at Wags & Ruffs in San [City]